Buy tea from Toronto, soap from Vancouver and dog chews from Port Coquitlam in a single checkout, and three separate parcels will arrive over the following week. Some marketplaces would hide that until the confirmation email. We would rather say it on the cart page, before you pay.
What is actually happening
Every brand here packs and ships its own orders. There is no central warehouse where everything is consolidated, no third-party fulfilment centre repacking a chocolatier's work into a generic box. You order, the maker gets the order, the maker ships it.
One checkout, one payment, one place to ask questions — but as many parcels as there are brands, each with its own tracking.
Why not consolidate?
We could. It would mean asking a small chocolatier to send stock to a warehouse months before anyone buys it, tying up cash they do not have, and adding a leg of shipping that helps nobody. It would also mean the thing in the box was packed by a picker who has never met the person who made it.
Small makers survive on made-to-order and short runs. A model that requires them to fund inventory sitting in someone else's building is a model that quietly excludes them. That is the opposite of the point.
The trade-off, stated plainly
Three boxes is more packaging than one box. We are not going to pretend otherwise. What you get for it is a catalogue that includes the two-person operation in Fruitvale, not only the brands large enough to hold warehouse stock.
Returns work the same way in reverse: every brand sets its own window, and every return starts with us rather than with the maker. You should not have to work out who to email.
