Shipping policy
Everything ships from inside Canada.
Every order is packed and shipped by the Canadian business that sells it, from
that business's own location.
Where we ship. We ship to addresses in Canada only, for now.
One order, several parcels. An order from three businesses arrives as three
parcels. Each one is shipped separately and gets its own tracking email, so
expect one tracking email for each business in your order. They often arrive
on different days.
Shipping rates. Shipping is calculated separately for each business, at that
business's own rate, and shown at checkout before you pay. Many businesses offer
free shipping over a threshold. Your cart shows how close you are to each
business's threshold.
Delivery times. They depend on the business and on where you are. Where a
business publishes a delivery window, we show it on the product page.
Duties and taxes. Every order ships within Canada, so there are no customs
duties. Sales tax is calculated at checkout based on your shipping address.
Address changes. Email us straight away if an address needs correcting.
Before the business ships the order, we can usually update it.
Lost or damaged in transit. Email eh@shopbunchberry.ca with your order
number, and a photo if it arrived damaged. We'll sort it out with the business
and the carrier, so you don't have to.